Terms and conditions of use

Orders

Once Rue Mademoiselle received your order and payment, we will arrange shipment by the next working day.

Rue Mademoiselle is using professional courier services for delivering your order. Carefuly checked, carefuly packed.

Please note that pictures may differ from actual products as different packagings are available for the same item.

After payment is made, an e-mail regarding the order confirmation will be sent to you.

Shipping

Shipping in Singapore is free for purchases above SGD50.

A shipping fee of SGD8.00 will apply for orders less than SGD50.

We do not ship internationally.

Your order will be shipped within 1 working day upon order confirmation. It will take 1-3 working days for the arrival of your delivery. If you are not home within the time of delivery, our courier will leave you a note at your doorstep, where you can find a contact number for redelivery.

Returns

Rue Mademoiselle Refund Policy is as follow :

  • It is not possible to change/cancel your order after payment is made as your order will be prepared immediately.

  • In the case that you have incorrectly keyed in your delivery address, please contact our Customer Service to inform us of any amendments.

  • Products returned by you because of a defect will be refunded in full, including a refund of any standard delivery charges for sending the item to you.

  • Rue Mademoiselle will not refund opened or used product.

To return a damaged item: Please email [email protected] within 5 days of reception to notify us of your intention to return the item including reason for return and we will assign you a tracking number.

We will call you to arrange return/pick up of the damaged item.

Privacy Policy

This privacy policy explains what personal information is collected, how it is protected and used.

What information are collected?

Typically when registering your name, address, contact number and email. We also collect credit card numbers for payment purpose and order processing, ordering history, promotion preference through our loyalty program in order to improve our website and your online shopping experience.

 

How is your information protected?

We implement a variety of security measures to maintain the safety of your personal information to prevent unauthorized access or disclosure.

 

How is your information used?

The information we collect is typically used to follow up on orders, customer satisfaction surveys and specific targeted promotions.

 

This Privacy Statement is effective November 15, 2015.